Once your share trading account has been established, you can either place a trade online or via phone with our service team.

Online

Go to Trading > Share Orders > Place Order:

• Select the BUY or SELL order type.
• Enter the security code. If you don’t know the code, enter the security name, click to search, and select the required security from the list of search results.
• Enter the quantity of shares or the maximum value you wish to buy or sell. If you enter a dollar value, we will calculate the maximum number of shares that will result in your order not exceeding the amount you have entered.
• Enter the ‘Price Limit ($)’ per share you wish to buy or sell at. Your order value must be to 2 decimal places, and greater than zero. Alternatively, you can select ‘At Market’ if you wish to trade immediately at the prevailing market price. Please note: ‘At Market’ orders can only be placed during market hours (between 10am and 4pm on trading days).
• Select your order expiry date (up to 21 calendar days) or select ‘Good for Day’ if you would like your order cancelled at the end of the trading day if not filled.
• Select ‘Proceed’ to review your order before submitting the order.
• Review the details of your order instruction.
• If you wish to amend or cancel your order, click ‘Change’ or ‘Cancel’.
• Click Submit Order to confirm and place your order.

Phone

Call us on 1800 888 223 (option 4) and we can place a trade on your behalf.

Please note that brokerage fees vary depending on your method of trade and account type (Standard or Premium). To view the full list of brokerage fees and charges, please visit Products & Services > Fees & Charges.

If you are selling shares, you need to be aware whether they are CHESS sponsored with Netwealth Share Trading or if they are held with the Share Registry as an Issuer Sponsored Holding. If your shares are sponsored with Netwealth Share Trading, you can view them in My Account > My Portfolio > Holdings under the CHESS sponsored heading.

If they do not appear in your Netwealth portfolio, they may be Issuer sponsored and therefore require a Shareholder Reference Number (SRN) to proceed with the sell order. If you are unsure of what this number is, please refer to the holding statement or contact the relevant share registry. Alternatively, you can transfer your issuer sponsored shares to Netwealth Share Trading before placing your sell order.

If your shares are held with another broker, you can transfer your shares into your Netwealth portfolio by completing the Share Transfer Form - Accounts in the Same Name form.

Your trading limit is the maximum value you can place for a buy order. The limit will vary depending on your account type (Standard or Premium), whether you have any funds available (from BPAY or sales proceeds), and if you have any open and/or unsettled buy orders on your trading account.

To find your trading limit, navigate to the Place Orders page by going to Trading > Share Orders > Place Orders and select ‘Display Funds Available’ on the right-hand side to show your available funds for trading.

To learn more about trading limits, visit Contact & Support > Support Hub > Trading Limits Explained.

Standard accounts operate strictly on a funds up front basis. This means you will have to BPAY into the trading account or use sale proceeds to purchase shares. Premium accounts have a permanent $25,000 trading limit allocated. As such, clients under this structure do not have to BPAY or use sale proceeds for purchases up to the value of $25,000 and therefore can capitalise on current market movements.

Please note that brokerage fees vary depending on your account type. To view the full list of brokerage fees and charges, please visit Products & Services > Fees & Charges.

To learn more about the differences between a Standard and Premium account, visit Contact & Support > Support Hub > Standard and Premium Accounts.

A conditional order will allow you to set specific price conditions for your trade, and only when those conditions are met, our systems will place your trade in the market.

To learn more about conditional trading, visit Contact & Support > Support Hub > Automate your Trading with Conditional Trading.

A share transfer or corporate action, such as a share split, consolidation, or a company name change, will not amend the purchase price reflected in your portfolio as these are external adjustments. Netwealth Share Trading can only adjust the purchase price based on internal transactions.

Should you wish to amend the purchase price, please login to your trading account, navigate to My Account > My Portfolio> Holdings, click on the ‘Edit’ link above the purchase price, amend the price to your desired value (to a maximum of 3 decimals), then click ‘Save’ at the bottom of the table to record the changes.

Yes, a $25,000 trading limit is available on Premium accounts. This will allow you to buy up to $25,000 of shares. The trading limit is adjusted up or down depending on your account balance and outstanding buy orders.

To upgrade to a Premium account, complete and return the Share Trading Premium Account Application form found on Products & Services > Forms & Brochures.

Please note that Premium accounts have higher brokerage rates. To view the full list of brokerage fees and charges, please visit Products & Services > Fees & Charges.

You can place a request online to have cash held in your trading account sent to your nominated bank account.

If you have an Equities Funds in Trust account, you can process a withdrawal online or by contacting the customer service team by phone on 1800 888 223 (select option 4) or by email at support@sharetrading.netwealth.com.au. To withdraw funds online please click on My Account > Transfer money > Direct payment.

If you have an equities direct debit account, you can only withdraw funds that were deposited via BPAY by contacting the customer service team on the number above.

If funds remain in your Netwealth Share Trading for more than 20 business days, Netwealth Share Trading will automatically return them to the linked settlement account.

All Equities Direct Debit accounts will follow a process whereby the sale of your shares will be credited to your linked nominated settlement account two business days after the order has executed (T+2).

All accounts created under the Equities Funds in Trust will operate on a different basis as this is a legacy structure which is no longer offered. If you are on this structure, you can maintain a sale credit on your trading account for up to 20 business days before it is automatically paid to the nominated settlement bank account. As such this sale credit will not be automatically paid out on T+2 like an Equities Direct Debit structure. You can however request an early withdrawal online, by email, or by phone. Please refer to the FAQ “How do I withdraw funds from my trading account to my own bank account?”

Equities Funds in Trust is a legacy structure, as such it is no longer offered for new accounts. The only structure we offer for new accounts is Equities Direct Debit.

Netwealth Share Trading can convert your account structure from Equities Funds in Trust to Equities Direct Debit, however once this is done, you will not be able to revert back as this is a legacy structure. This conversion can be processed by contacting us on 1800 888 223 (option 4), or by providing a signed written request by email at support@sharetrading.netwealth.com.au. 

Should you provide a signed written request, please ensure all account operators sign pen to paper, provide the account number, full name, date, and nature of the request.

Furthermore, with this conversion Netwealth Share Trading will not be able to hold your sell proceeds for an extended period and credit proceeds will be paid on normal settlement basis, T+2.

You can find the latest company prices by going to Quotes & Research > Quotes, here you will be able to search live prices and market depth information using the stock code. You can refresh the page to get updated prices.

For dynamic market data which allows you to follow the market in real time, you can subscribe to IRESS ViewPoint by going to My Account > My Profile > Alerts & Subscriptions. Please note this is an additional service and fee’s start from $77 per month (incl. GST).

For more information about IRESS ViewPoint and additional add-ons, visit Products & Services > Trading Tools > IRESS ViewPoint.

You can track and manage your orders by navigating to Trading > Share Orders > Manage Orders to view Outstanding, Cancelled and Executed orders.

You will be provided an order Confirmation for each executed trade.  Confirmation/s will be sent to you by email (preferred) or post, depending on your nominated preference. Please note that paper confirmations attract a $2.00 fee per confirmation.

Confirmation/s sent to you via email are provided at no cost. You can update your confirmation preference by navigating to My Account > My Profile > Personal & Account Details, clicking on the ‘Account Details’ tab and locating the Electronic Confirmations section.

You will also be able to locate all historic confirmations by clicking on Trading > Share Orders > Confirmations.

To locate your BPAY details go to My Account > My Profile > Personal & Account Details > Account Details under ‘Settle your trade via BPAY’.

The Netwealth Share Trading Biller Code is 16303. Each share trading account has a unique reference number. If you have more than one account, please ensure you have selected the correct trading account prior to transferring funds.

Some banks BPAY processing times vary and your payment may not be received by us in time for you to have the funds available to use to purchase shares. Please check with your Financial Institution for BPAY cut off times.

Funds may take approximately 24 - 48 hours to clear and be available for trading. To find out whether your BPAY credit has entered your trading account, go to My Account > My Portfolio > Account Summary and view ‘Available Funds’. You can also find the ‘Available Funds’ tile on the right-hand side of the order pad under Trading > Share Orders > Place Order.

Please refer to your Issuer Holding Statement, it will have the SRN on it. The SRN is a unique number starting with the letter ‘I’ or a ‘C’ followed by up to 11 digits. You can also call the relevant Share Registry for the company, if you are unsure of who the registry is, please call us on 1800 888 223 (option 4) or view the ASX website to find out the respective share registry for your stock.

Yes, you can place a phone order with us and we can place a trade to sell your Issuer Sponsored holdings (SRN sell) on your behalf. Please note that phone brokerage rates apply as we cannot sell your issuer sponsored shares online. Please ensure that your details are identical to what we have in our system match (i.e., full name and address) before we place this order for you.

Alternatively, you can transfer your issuer sponsored shares to a CHESS sponsored holding with Netwealth Share Trading and place the sell order yourself online or over the phone with us. Please refer to FAQ “How can I transfer shares from an external party such as broker or share registry to my Netwealth Share Trading account?”

There are two ways you can transfer your shares from an external party into your Netwealth account. These methods differ depending on where your shares are held, or which name the account is in.

• For shares held in the exact same name and structure with the share registry or another broker, you can:
• Transfer issuer sponsored shares online through the Netwealth Share Trading website by going to My Account > My Portfolio > Holdings > Convert Issuer Sponsored Holdings; or
• Complete the Share Transfer Form - Accounts in the Same Name form.

The online transfer tool and this form will only be successful if the shares are in the exact same name and registered CHESS address. You would also need to complete this form if the shares are held with another broker.

• For shares held under a different name or structure than the account you wish to transfer into, you can:
• Submit an Off Market Transfer request by completing the Share Transfer Form - Accounts in Different Name / Party form. Please note there is a fee of $55 per stock per transfer for Off Market Transfers.

If there is a slight discrepancy among the accounts in the same structure, you can update your name and/or address with us (or with the other broker or share registry). You can find the relevant form on our website under Products & Services > Forms & Brochures.

For example, if your individual Netwealth account does not have your middle name listed, but your account with the other broker does, then you can add your middle name on the account with us.
To make the update with us, please complete the Change of Personal Name form and provide the required supporting documentation.

If your address for your individual account is not an identical match, you can update this online or via the Change of Address / Contact Details form. To do this online, go to My Account > My Profile > Personal & Account Details> Personal Details then edit your address and click save at the bottom of the page. In order to update your individual CHESS address, you are required to update your postal address.

To update the address for a joint, company or trust share trading account, you will need to complete the Change of Address / Contact Details form as we require a signature for all account operators.

Netwealth Share Trading is unable to have financial advisers listed on Share Trading Accounts.

However, you can add any person who does not act in a financial capacity on your behalf, such as but not limited to, a Power or Attorney, partner, family member or friend. To do so, please complete the Authority to Trade form.

Yes, you will need to open a minor informal trust account for anyone under the age of 18 as they are not legally able to invest in shares as a minor. To apply for this account structure, visit the Netwealth Share Trading website, click ‘Apply Online Now’ and select ‘Trust (includes Minor and Super Funds)’, when choosing the Account Type. Alternatively, you can apply via the paper application form. To download the form, select Products & Services > Forms and Brochures > Share Trading > Company and Trust Application.

To create a Watchlist

Select Watchlist and enter the code of the security you wish to follow using the ASX code > select ‘Add’. Repeat the above two steps to add any additional securities.

You can add up to 35 stocks per Watchlist and save as many as 50 Watchlists.

Rename a Watchlist

Select ‘Edit’ and enter a new name for your watchlist in the text box located at the top left of the watchlist pane, then click ‘Save’.

Setting a Default Watchlist

To set a particular Watchlist, Watchlist Group or a particular view type as default:

• Select ‘Settings’
• Choose the Watchlist or Watchlist Group you wish to set as default from the ‘Default Watchlist’ drop down menu.
• Choose the preferred default view from the ‘Default Watchlist View’ drop down menu.
• Click ‘Save’.

Download a Watchlist

To download your Watchlist or Watchlist group as an excel CSV (comma separated value) file:

• Select the Watchlist or Watchlist Group that you wish to download.
• Click ‘Download’ for an individual Watchlist, or ‘Download Group’ from a Watchlist Group.
• When you click ‘Download’ or ‘Download Group’, you will be prompted for a location on your computer to save the CSV file, or your spreadsheet application will open up automatically.
• The downloaded file will contain the information presently displayed on the page.

We can provide information to the Estate executor, administrator, or appointed solicitor, such as details of current portfolio holdings (account assets) and historical transaction summaries, provided we have received the Estate Management Notification form and any supporting documentation.

Please send your request to us with the relevant account name and number, your contact details and information about your relationship to the deceased (e.g., executor, administrator, or solicitor).

Unlike people, companies cannot become ‘deceased’, so the process for these accounts is slightly different. In the event that a company director passes away, you will firstly need to contact the Australian Securities & Investments Commission (ASIC) to update the company information with them. Once this is done, please notify us via phone or email and provide us with a certified copy of the Death Certificate.

To add a new director, please complete the Company Director form and send this to us with a certified copy of the new director’s identification (passport or driver license).

Once we are notified that an individual account holder has passed away, in line with ASX Settlement Operating Rules, a Holding Lock will be applied to the account until all the relevant documentation has been provided.

The Estate executor holds responsibility for verifying whether any corporate actions impact the holdings registered in the name of the estate. For company announcements, refer to the ASX website.

A testamentary trust is a trust established under a will, providing control over how assets are distributed to beneficiaries when the trust owner passes away.

It is possible to set up a trading account in the name of a trust. To do this, please set up a trading account to reflect the new trust structure and provide us with the following documents:

• a completed Estate Management Notification form
• a certified copy of the Will; and
• a certified copy of the Death Certificate; or a certified copy of the Probate/Letter of Administration in relation to the estate trust.

If you have any concerns or are not satisfied with the service you receive from us, you can contact us on 1800 888 223 (option 4), email us at support@sharetrading.netwealth.com.au or write to us at Locked Bag 3005 AUSTRALIA SQUARE NSW 1215, and we will try to resolve the matter for you.

If you are not satisfied with our decision, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). The contacts details for AFCA are set out below:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

For more information on our complaints process, visit our Complaint Resolution page.