You can reset your Login and Trading Password online. Verify your identity through a few security checks and follow the prompts to create a new password. Please note you will need to have a mobile number listed in your profile to use this service.

Forgotten your Login Password?

Click on the “Forgotten your password?” link, located under the Login box on the Home Page.

Forgotten your Trading Password?

Once logged in, make sure your mobile number listed in your profile for SMS security is up to date. If you don’t have a mobile number recorded or if your mobile number is incorrect, please contact us.

To reset your Trading Password online go to My Account > My Profile > Manage Passwords > Trading Password and click on the "Forgot your trading password?" link.

If you are in the process of placing an order and have forgotten your Trading Password, you can also reset this online without losing your order information. Simply click on the “Forgot your trading password?” link, on the orders summary page.

Please keep your password confidential. We are not liable for any transactions resulting from unauthorised or unintended access to your account.

If your login details are lost, stolen or discovered by an unauthorised person you should immediately:

  1. Change your password using the online password change facility after you login; or
  2. Call us on Freecall 1800 888 223 (8.30am–6.30pm, Monday to Thursday and 8.30am–6.00pm, Friday, Sydney time).